Best Buy Store Purchase

[FrenchHorn]

I am currently in the same situation. I bought an iPad which was price matched after. I tried to return it unopened, 2 days after I bought it but the store could not process return because they get a message that says the item is not returnable. The store used the price adjustment transaction not the original but system would not process the return. The store has been very helpful but nothing seem to work. If I return without a receipt, it will refund a significantly lesser amount even though the item just came out and never went on sale. Help my 14 day return window is ticking.

[Sarah-BBY Social Media Specialist]

Hi there, FrenchHorn.

It is always a pleasure to welcome a new member to our online community. Understandably, our customers may request to return or exchange merchandise, for a variety of reasons. I am sorry to hear that has not been a seamless process. I would be curious to learn more about this, in effort to offer any support I’m able.

To get started, please send a Private Message. For verification purposes, please include your full name, email address, and telephone number. To send a Private Message, simply select the darker blue icon, which is located across from my signature.

Please know, I will be out of the office the next three days. If you do not receive an immediate response, I can reconnect with you, during my next scheduled shift.

Best,