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New Member
Posts: 1
Registered: ‎09-05-2022

Re: In-Store Purchase Missing from Account

I have been having the same issue- however a few weeks ago I spoke to an associate on the phone and she said all she needed to do was merge my and my husbands accounts and we would be able to see all of the purchases that were not coming up on the site.

Well weeks later and STILL none of my purchases are coming up.

Can you help me???
Social Media Specialist
Posts: 107
Registered: ‎05-07-2019

Re: In-Store Purchase Missing from Account

Hi Tracey429,


Welcome to the Best Buy Forums! We appreciate you reaching out to us here regarding your account and purchase history. I certainly understand it would be frustrating to not see all your purchases, especially after you thought it was solved. I'd be happy to take a look into this and see what we can do to help get it resolved. To get started, can you send me a private message that includes your full name, email address, and phone number? You can do so by clicking the blue button to the right of my signature. 


Best Regards,

Caleb|Social Media Specialist | Best Buy® Corporate
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