Best Buy Store Purchase

[Jamesth]

I canceled the geek squad service contract and ask for a refund February 4th 2023 as of March 7 I have not received my refund even after calling several times even talk with supervisor with no results they keep apologizing but still no refund yet

[Melissa-BBY Senior Social Media Specialist · Accepted solution]

Hello, Jamesth,

Thanks for reaching out. I can understand not getting a refund for the service contract that you cancelled, wouldn't be ideal, especially after a month. I'd be happy to look into this with you.

Can you please send a private message with your full name, phone number, email address, and details on the plan that was to be cancelled? To send the message, you can use the button in my signature below. Just a heads up that as of March 20th, our Forums will no longer be available, for future support you can reach out to us on Social Media or www.bestbuy.com/support.

Sincerely,

[Jamesth]

James {removed per forum guidelines} {removed per forum guidelines} {removed per forum guidelines} Geek Squad yearly Tech Support

[Melissa-BBY Senior Social Media Specialist]

Hello, James, 

Thanks for sharing the information that I requested, however, I needed to remove this from your post for your security, as it was shared publicly. 

That said, I will be sending you a private message with some details regarding the cancellation of your Best Buy Totaltech membership. To check your private messages, first ensure you are logged into our forums, and then click the envelope icon in the upper right corner of the screen. 

Sincerely,