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New Member
Posts: 2
Registered: ‎07-19-2021

Re: I need a customer support email to write to

You could have stopped right after "there is no customer service" without mentioning email.  Nobody EVER answers the phones at Best Buy, and the stores are running with skeleton staffs.  "We're short-staffed' they say.  Well fine, then hire some more people!  "Nobody wants to work!"  Oh?  They will if you pay them what they want, which would seem like a good business decision for you.  I went in today and prepared to spend over a thousand bucks on car stereo equipment, BUT there's only one person working in that whole part of the store (TV AND stereos AND car parts and and and).  I patiently waited my turn as he dealt with a couple who had a thousand questions about a TV and had to think over every answer he gave before they'd let him go on.  EVENTUALLY they tired of it and left the store (without buying anything of course), and it was finally my turn.  Yay!  But there was another couple also waiting so I told the ONE salesperson that if they had a QUICK question they could go ahead because my stereo questions might take 5 or even 10 minutes.  Well, they wanted -- a TV!  And so after standing there for another long time feeling like a total sucker, I just left.  Have canceled my Total Tech subscription and will find someone to give my accumulated "rewards certificates" to.  I can get better prices with the same lack of customer help at Amazon.  So good luck.  You're sinking.

Posts: 138
Topics: 3
Kudos: 9
Solutions: 6
Registered: ‎01-17-2020

Re: I need a customer support email to write to

Hi there, stroon, 

 

Thank you for reaching out to us here on our Forums Page regarding your attempts to get assistance. I'd love to take a closer look at this with you. To do so, can you please send us a Private Message verifying your full name, email, and phone number? 

 

Thank you!

Duncan|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-19-2021

Re: I need a customer support email to write to

Someone did call me, but instead of offering any explanations or solutions, the guy had only a ton of excuses and got very angry when I pointed that out.  "Customer service" - yeah.  "All you have to do is go to the area of the store where you want something, and someone will be there to help you" he said, completely ignoring everything I'd written AND subsequently said.  To which I'd reply "Come in without your manager suit and badge on, and without advance notice, and I'll make the popcorn and we'll watch you 'get help'."

 

 

 

Posts: 248
Topics: 7
Kudos: 47
Solutions: 15
Registered: ‎11-08-2021

Re: I need a customer support email to write to

Hello, stroon,

 

Thanks for joining us on the community forums. Having to wait for a sales representative is never great, so I can understand your frustration. I would love to document your experience here at Best Buy Corporate and help you any way I can. Please private message me with:

 

  • Your full name
  • Your phone number
  • Your Email address.

 

Regards,

 

Aaron G|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 3,445
Topics: 50
Kudos: 129
Solutions: 185
Registered: ‎10-19-2017

Re: I need a customer support email to write to

This topic has been moved to its own thread under the board Best Buy Store Purchase for further review.