07-02-2019 09:56 PM
07-03-2019 12:02 PM
Thank you for sharing your experience with us, and for joining our online community.
We expect our associates to treat our customers with kindness and respect. I'm sorry to hear that you were left feeling differently after visiting your local store. While our stores should be doing their best to follow the guidelines provided in our Return & Exchange Promise, a return request may be denied under extenuating or extreme circumstances, even if a warning or ban notice has not been provided through The Retail Equation. I'm sorry to hear that your return was not able to be processed. Can you tell us a little bit more about when and where this happened?