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Posts: 1
Registered: ‎09-03-2022

Re: How to leave customer satisfaction Survey

Hi - I have been attempting to find the correct place to do a customer service survey to no avail. I will provide feedback on 2 Associates that helped us today in the Millbury, MA store here as I want to be sure they get the recognition they deserve.
Jake - his shift had ended and he was leaving. I asked him if he could direct me to how I get added to the queue for assistance. He went above and beyond by going to get the device to add me to the queue himself!! Thank you Jake!! This is an example of great customer service.
Connor - assisted us in answering all our questions about certain televisions. He was extremely knowledgeable and made my brother’s decision on which tv would fit his needs best easy. TV purchased!! Connor was helping out in this store and usually works in the Framingham, MA store. Please make sure they know of our pleasant experience with him. He was also mentoring a polite young man, Ryan.
Please let me know if you need any further info or if I need to submit this survey elsewhere.
- Kathy
Posts: 105
Topics: 0
Kudos: 12
Solutions: 5
Registered: ‎12-07-2021

Re: How to leave customer satisfaction Survey

[ Edited ]

Hello, Kmconlee3,


Thank you for joining us here on the Best Buy Forums, and I am glad to hear this feedback! I would be happy to assist in this! You may be able to email the local leadership by visiting our store locator, find your store and click on the Store Details link. Select the Email Us link and share your feedback. This email will be sent to our store management team. We greatly appreciate that you took the time to let us know about your experience. If you would like to private message me your full name, phone number, and email, I would be happy to reach out to the store on your behalf, or assist in providing you the email to your local store.



Brandon|Social Media Specialist | Best Buy® Corporate
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