Best Buy Store Purchase

[lfgrdinstructor]

I visited Best Buy yesterday and received a receipt but no web address to leave a customer satisfaction survey. My PIN was {removed per forum guidelines}. As soon as I walked into the store Doo greeted me even through he was involed with another issue. Impressive. He was the last person I spoke to as I exited the store. He should be recognized for his customer service. On the other hand, after entering I started walking the aisles in the front of the store because I wasn't sure where the mobile drive space product was located. I passed MANY employees who were so busy on their phones and chatting it up with each other that they never bothered to assist me. They looked at me as I went up and down the aisle but went back to the phones. This clearly is a management problem. Management is allowing this or they wouldn't be so brazen with their actions. At one point I wandered over to the Iphone to look at a new phone, which I also needed, and the two female sale associates (standing right on the other side of the counter) were more concerned with their social conversation than making a sale. I have to say, I am greatly disappointed in the staffing and since it appeared to be store wide... I went back to the front of the store and found Doo. He pointed me in the right direction. Geraldo (hope I got that spelling correct) went above and beyond. He had to search several areas to find what I was looking for. Store needs better organization. The item I needed couldn't be found and I ended up buying something with more memory which i didn't really need. Geraldo also apologize for the store not having what I needed. You need more associates like him and he needs to be recognized for his customer service. There is no reason why only a few are doing their job and the others are being paid to hang out. On the way out, I again saw Doo and thanked him for helping me. I hope these two get recognized and that management realizes they lost a significant sale specifically due to the conduct of their employees.

[Ravi-BBY Social Media Specialist · Accepted solution]

Hi, lfgrdinstructor,

Thank you for reaching out to us here on Best Buy Forums. I can certainly understand expecting attentive service when you visit our retail locations. I would be happy to forward your feedback (positive and negative) along to the General Manager of that location. 

For your reference, contact information for each of our stores can be found by using the Store Locator on the Best Buy website. Here's a link for your convenience.

[britneym20]

Hello!

Just wanted to give a quick shoutout to the Employee Mo! He helped me find the best fit pair of headphones in stock and if you are shopping or looking for anything specific, Mo located at the Best Buy in Kissimmee/Osceola County will get you covered!! Thank you Mo!!!! xox

[Bobby-BBY Social Media Specialist]

Good Evening, britneym20.

Thank you for reaching out to us on the Best Buy Community Forums. We love hearing stories from our customers about the wonderful experiences they have while visiting our stores. You go Mo! Please feel free to send me a private message with any additional details or concerns that you may have!

Kindest regards,

[lawnbrian]

I bought an I pad and an apple watch recently.  I signed up for some training at the Geek Squad. 

I was impressed with the knowledge and professional approach of the trainer - Caleb. This was at the Best Buy store in Marlborough, MA.

Regards -  Brian