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Posts: 1
Registered: ‎06-20-2019

Re: How do you file a complaint?

I have also had problems with the support staff. Used chat for  help they said to call other #. did that they said wait time about 4 min. it took 30 min before someone came on the phone. they said they would swich me to an other line (sales) then i got cut off and had to start over. when i got thru again  i tried to get more detailed info and they said they could not help

Posts: 588
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Registered: ‎07-23-2018

Re: How do you file a complaint?

Hey, sabraun,


Thanks for connecting with us on our forums! I'm sorry to hear that you weren't able to get assistance over the phone! I'm not a huge fan of long phone calls myself. It's disappointing you had to endure that! 


We would love to document your feedback here at our corporate office. For us to do this, we would simply need you to send us a Private Message including your full name, email address, and phone number. Also, if you're still in need of assistance from when you called in, please don't hesitate to let us know! 

Austin|Social Media Specialist | Best Buy® Corporate
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