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Posts: 1
Registered: ‎04-08-2019

Re: Help needed

Thank you to anybody who picks up on this concern and helps me out.  I called all the BB numbers I could find, was transfered to many departments, and still not solved.  I was in Portland Oregon a week ago Sunday.  My phone was lost and I desperately needed a phone to coordinate all the transportation.  Soooo I bought a quick MOTO 6 Sprint replacement at the SW 82nd Street store that night.  The sales rep was able to get it set up, handed me the phone and a bag with the empty box as I headed back to Chicago.  Unfortunately he did not remember the usb charger and plug.  I bought the phone as BRAND NEW unused.  The box is tiny and there is nowhere in the packaging for the charger to hide.  I was in a host of trouble with out a charge on the phone.  Now I have a problem.  I need to charge the phone.  Please send me a charger for the MOTO 6.  None of the dozens of USB charging devices that I have will charge the phone.  I did not want to go on social media or yelp so I tried without success to find an email.  Please respond asap!  I need my device charged.

Posts: 572
Topics: 23
Kudos: 121
Solutions: 34
Registered: ‎07-23-2018

Re: Help needed

Hi, JDee,


That sounds like quite a unique issue! However, I totally understand how important it is to make sure your phone is charged. 


We would love to take a closer look at this. Would you utilize the button in my signature to send us a Private Message? Please be sure to include your Customer Service Pin (found on your receipt), as well as the full name, email address, and phone number linked to your My Best Buy Account.

Austin|Social Media Specialist | Best Buy® Corporate
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