I just want to take the time to thank Marcus at the Killeen Texas store #182. I came in looking for an upgrade after leaving the Sprint store. I've been a customer of Sprint since 2005 and was very disappointed with their service. However I must say he went beyond the call although it was late. I and my family felt like more than just a customer. I left the store with the phone that I wanted originally at the Sprint store as well as very pleased with his customer service. It is really nice knowing that good customer service still exist. Thank you again Marcus from store #182.