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Posts: 6
Registered: ‎03-15-2019

Re: Galaxy S10 Pre order Pick up delay

It's been over two freaking weeks and still no status updates, nothing. I preodered the S10+ 1TB in black, a $1600 phone, and no one seems to want to take my money. This is getting ridiculus. A preorder should be available on the very first day of release. It's basically a promise. Otherswise don't offer it. If there's limited stock then stop taking the orders. That way we as customers know to find it elsewhere when everyone else was also preordering!  Heck, I was the only one to order this one at my store and they still have NEVER received in any of this version. They also have no idea when it will come in. They say it could be a week or two! Sounds fishy to me. What the heck?? It's frustrating, annoying, and feels like I'ved been lied to by someone. 

Posts: 4,167
Topics: 39
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Registered: ‎11-29-2016

Re: Galaxy S10 Pre order Pick up delay

Good afternoon, zenzland,


Welcome back to our forums, and thank you for sharing your experience with us.  Order delays are never an ideal experience, and after hearing you’ve been waiting for your new phone for over two weeks, I can’t say I blame you for your frustration, and I apologize for the disappointment this delay has undoubtedly caused.


Please know we’re currently working to fulfill these orders as soon as additional inventory is made available to us.  Going forward, I recommend keeping an eye on your email inbox for any updates regarding your order, and I’m hopeful you’ll be receiving your phone soon.


Thank you for your patience,

SeanM|Social Media Specialist | Best Buy® Corporate
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