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Posts: 1
Registered: ‎07-26-2022

Re: Felt cheated with high end TV purchase in Open Box Excellent condition

I'm concerned after reading another member's message about a bad experience with a TV he purchased as an Open Box-Excellent item. He was told by the store that it could have been a display model with a lot of use. He had understood that such TV's should be unused with all the original accessories. That's what I thought when I bought one today. Now I'm worried. Can Open Box-Excellent TV's actually be display models??
Posts: 1,040
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Registered: ‎07-23-2018

Re: Felt cheated with high end TV purchase in Open Box Excellent condition

Hello, Grace0fGod, 


Thank you for taking the time to visit our online community. This is a great place to come for support, and we always appreciate hearing from our valued customers. Whenever possible, I prefer to purchase open-box merchandise. That is a great way to save on new technology. With some exceptions, most products still include a warranty, which is also reassuring. I understand you recently purchased an open-box television, and I’d be happy to answer any questions you may have. 


When products go on clearance, and all remaining box stock has been sold, displays are often sold as open-box. It is rare those items would be marked as being in excellent condition, as they are often missing the original parts, accessories, or the original box. While suitable replacements for these items may be available, that information should be disclosed, at the time of the purchase. 


I’d be happy to review your purchase details, in effort to provide more specific information. You are welcomed to send me a Private Message by using the darker blue icon, which is located across from my signature. For verification purposes, please include your full name, email address, and telephone number. 


Best, 

Sarah|Social Media Specialist | Best Buy® Corporate
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Posts: 1,040
Topics: 57
Kudos: 135
Solutions: 60
Registered: ‎07-23-2018

Re: Felt cheated with high end TV purchase in Open Box Excellent condition

This topic has been moved to Customer Service under the board Best Buy Store Purchase for further review.