12-31-2018 09:43 AM
i have them same story. i purchased a tv yesterday and the screen was damaged when i got it home. and like you, the manager gave me the same line about no damage to the box. he then insinuated i must have done the damage. all i did was unpack the tv, attach the legs, and placed it on my tv stand. when i began the set up process, there was damage to the screen. i was told the tv would not be replaced and i was basically out the price of the tv.
looking through this forum, it seems this isn't an uncommon occurrence. what recourse do we as customer have?
12-31-2018 12:41 PM
Purchasing a new TV should be a time for excitement, not the stressful time you’ve endured, and I’m certainly hoping to see if I can help out! Thank you for registering with the Best Buy forums to let us know about this, and know that we’ve received your private message also. Because I’ll need to collect some information that I do not want public please check the orange envelope in the top right corner of your screen.
I’m looking forward to working you in private message so that we can explore any options that may exist!
01-04-2019 04:32 PM
i understand how fragile the screens are. i've have owned several LCD tv's, this was my fourth tv purchase from best buy within the past 2-3 years, all of them i have picked up and transported myself. the is this first time i've had a cracked screen. i'm 100% sure this tv was damage prior to me leaving the store.
i actually called sony customer service. they couldn't believe best buy did not exchange the tv. according to them, they could have settled it between them and best buy. unfortunately, the manager was not open to any level of customer service.
bottomline, i feel ripped off by best buy. ironically, the next day.....i received an e-mail stating i had reached "elite plus status". whatever that means......i got treated like a liar and a crimminal.
im my opinopn, i was scammed. it has nothing to do with fragility of the screen. i was sold a damaged tv and best buy does not offer the customer any protection. all they care about is your money,
01-11-2019 10:09 AM
now i understand why you wanted me to reply in a private message. you don't want other customers on this forum to see how shabbily best buy treats it's customers. where else will you get sold damaged goods and not offer the customer a refund or replacement for the damaged products best buy sells. if i was going to cheat someone and try to maintain a decent reputation, i would try to hide the facts too. i can only imagine the profit best buy makes by selling crap and blaming it on the customer to justify keeping their money and not replacing the pre damaged junk you sell.