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Registered: ‎02-17-2020

Re: Damage tv

Well the same has happened to me I bought on Saturday opened it up found that screen was cracked they transported it out of the store and laid it down in my car, I purchased the extended warranty am I screwed as well??
Posts: 12,468
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Registered: ‎01-03-2013

Re: Damage tv

Hello, Tallgye, 


Welcome to the forum, and thank you for connecting with us regarding your damaged TV! Purchasing a new TV is always exciting, and I'm sure you were exuberant to get this home and setup. Finding a new TV damaged isn't at all the experience we want for our customers, as we know it puts quite a damper on a thrilling purchase. 


Under our Return & Exchange Promise, damaged items are typically excluded, and thus we're unable to accept them. For TVs 51-inches or larger, we typically offer free delivery which can help prevent such experiences, though I'm unsure what size TV you purchased. I would be happy to take a closer look at this with you, so please keep an eye on your inbox in the top right corner of the page for my private message. 


Tasha|Social Media Specialist | Best Buy® Corporate
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