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New Member
Posts: 2
Registered: ‎11-26-2020

Re: Customer Service

Hello,

I had a very similar incident yesterday at the Hover, AL location. My wife and I were there to purchase a 4k TV. We had no issues while shopping but when we approached the checkout the lady behind the register rudely demanded that I put on a mask. I told her that I couldn't and she said " then I can't help you". I then asked, so you are telling me that unless I put on a mask I can't buy this tv, and she said yes. I then told her that she could keep the TV. I will spend my money where I am appreciated and we left.

I came here to the forum more so to find out if this horrible treatment of a customer should be expected from Best Buy, or if this associate acted on their own. Please let me know if this was company policy.

Either way, I purchased my TV from a competitor that was happy to take my money. Your official response will however, dictate whether I ever shop at Best Buy again.

Thank you
Posts: 421
Topics: 22
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Solutions: 17
Registered: ‎02-08-2019

Re: Customer Service

Hey there, JimmyWoonta,

Thank you for joining our community here on the Best Buy Forums. The safety of our customers and employees is a top priority for us, and because of this, we are practicing enhanced safety precautions inside of our stores. Please know that Best Buy asks that customers wear face coverings while visiting, or utilize our Curbside Pickup or ship to home options available online.

With that said, we expect this to be handled and communicated respectfully. If this wasn't the case, I'd be glad to learn more about this and document your feedback. To do so, can you please send me a private message that includes your full name, phone number, email address, and pertinent details about your experience? You can send a secure message by clicking the Private Message button below in my signature.

Best Regards,

 

Alyssa|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-26-2020

Re: Customer Service

Hi Alyssa,

No need for a private message. Your response told me all I need to know.

Going forward I will be utilizing your stores only as a place to see and touch items that I will purchase from Amazon.

I respectfully refuse to spend another dollar with your company.

Thank you

Posts: 9,305
Topics: 1,225
Kudos: 713
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Solutions: 296
Registered: ‎11-10-2008

Re: Customer Service


@JimmyWoonta wrote:
Hello,

I had a very similar incident yesterday at the Hover, AL location. My wife and I were there to purchase a 4k TV. We had no issues while shopping but when we approached the checkout the lady behind the register rudely demanded that I put on a mask. I told her that I couldn't and she said " then I can't help you". I then asked, so you are telling me that unless I put on a mask I can't buy this tv, and she said yes. I then told her that she could keep the TV. I will spend my money where I am appreciated and we left.

I came here to the forum more so to find out if this horrible treatment of a customer should be expected from Best Buy, or if this associate acted on their own. Please let me know if this was company policy.

Either way, I purchased my TV from a competitor that was happy to take my money. Your official response will however, dictate whether I ever shop at Best Buy again.

Thank you

Why can't you wear a mask? It's the least you can do to prevent spread of COVID. Best Buy does appreciate its customers and the appreciation begins with customers wearing a mask as required to do so.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Valued Contributor
Posts: 1,998
Registered: ‎02-07-2011

Re: Customer Service

I think it's awesome that best buy is interested in protecting Thier employees and customers by requiring a mask. I'm sure they gain more sales by having healthy employees then they loose by the few people who can't or won't wear a mask and refuse to shop online or do curb side.
New Member
Posts: 3
Registered: ‎01-12-2021

Re: Customer Service

Dear Jimmy, Sent superuser a note. Agree with you 100%. Can't wear a mask either (lung issues) and have stopped shopping at Costco or using their credit card. Have to take a stand.

Greek Streak
Posts: 9,305
Topics: 1,225
Kudos: 713
Blog Posts: 0
Solutions: 296
Registered: ‎11-10-2008

Re: Customer Service


@greekstreak wrote:
Dear Jimmy, Sent superuser a note. Agree with you 100%. Can't wear a mask either (lung issues) and have stopped shopping at Costco or using their credit card. Have to take a stand.

Greek Streak

I am not trying to be offensive but the answer is clear, if you have lung issues you should try online delivery or have someone pickup your order for you through friends and family pickup. I got COVID 19 and so did my significant other and developed lung issues in the very end. It would be wise of you if you just did not fight with the rule about the mask and take care of your health first.

 

We all want to stay healthy and even with masks we can't 100% prevent the disease.

 

Best Buy is a privately owned company so inside the store they are free to set their own rules on how customers can enter the store. This is for the safety to help prevent the spread of the disease.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***