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Posts: 1
Registered: ‎11-26-2019

Re: Complaint against Employee

Yesterday i went out with my parents and they had given me money for a giftcard, and I had wanted to get some Apex Coins in apex legends, I had asked were the xbox cards were so i could get something from Apex legends, they had only had $15 card or higher. I had asked if they had apex gift card, in which one of the employees had showed me one, they had showed me a $20 card and i had gotten it, but beforew i had asked if it will work with xbox, the response was yes it will, and i had bought it in thew hopes of getting apex coin, but when i get home it doesnt at all, I would have not boughtin it if he didnt say he was sure it would have. because of that I had a waste of $20 and i feel like i am entitled to a refund

Posts: 252
Topics: 12
Kudos: 27
Solutions: 11
Registered: ‎02-08-2019

Re: Complaint against Employee

Hello, Alextennat.

Thanks for reaching out to us. We want to make sure that every customer is happy and satisfied with their order. In this instance, because the Apex Legends Coins are considered as a final sale merchandise, they cannot be returned.  However, we’d like to see if there is anything possible that we are able to do for you.

Would you provide your full name, phone number, email, and the customer service pin located near the bottom of your receipt you received at time of purchase, in a private message?  You may send that by clicking the ‘Private Message’ button that is located to the far right of my signature.


We look forward to assisting you!



Wesley|Social Media Specialist | Best Buy® Corporate
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