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Posts: 1
Registered: ‎04-09-2019

Re: Complaint about recent experience while trying to purchase a new PC.

I’m writing this because I bought a TV super bowl Sunday February 3rd 2019. This tv was almost $ 4,000 after we paid for the Tv the workers brought it to the front of the store told me to pull my vehicle up and they would put it in my car for us. We drove our car to the front of the store two workers took the tv off the metal thing that holds the TV it has wheels i guess they didn’t support the metal thing after taking the TV off it all we felt and herd was a Big Bang. My husband said oh no that had to leave a dent for sure he got off the car up there was more then a dent scratched the side of our car dented it, it was a mess the workers just looked at each other one of the guys said he was sorry they called a manager he filed a claim another worker came out took pictures said they were sorry and would send the claim in right away. Well a Rebbeca called me a week later I had a missed call she left a message I called her back the same day about 30 minutes after she left the message she didn’t answer I left her a message and haven’t heard back from anyone. I’ve went back to the store talked to another manager he took my info again and said someone would be calling me back this is 2 months ago. I’ve left that Rebbeca lady 6 messages I’ve called corporate left 3 messages at this point I’m so upset I’ve already made 1 payment for this TV about to make a second one and still haven’t got a call. I went and got an estimate for the damage on my car it was 2,400. At this point I don’t even want the TV anymore I will never do business with Best Buy again if this is how they treat their customers who needs to do business with them. After writing this I hope I get an email with some answers. NOT A HAPPY CUSTOMER.
Posts: 428
Topics: 29
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Solutions: 27
Registered: ‎10-03-2017

Re: Complaint about recent experience while trying to purchase a new PC.

Hi there, Aja2!

 

Welcome to the Best Buy Support Forums!

 

Buying a new TV, especially on the day of The Big Game, sure must have been an exciting experience! It disappoints me to hear about what happened during your in-store visit, and I know that this is something that we would want to address as soon as possible. I’d like to take a further look into this for you, but first, I will need to gather some information from you. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your Customer Service PIN (Also known as a 4-Part Key)

To send me a private message, please click the button labeled "Private Message" in my signature below.

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
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