04-10-2019 12:16 AM
04-10-2019 10:17 AM
Hi there, Aja2!
Welcome to the Best Buy Support Forums!
Buying a new TV, especially on the day of The Big Game, sure must have been an exciting experience! It disappoints me to hear about what happened during your in-store visit, and I know that this is something that we would want to address as soon as possible. I’d like to take a further look into this for you, but first, I will need to gather some information from you. If you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.