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New Member
Posts: 1
Registered: ‎12-03-2019

Re: Cell phone bill credit

I am also having this issue!


Bought a new phone in store. Price in-store was as advertised on-line, a nearly 50% saving on sticker price with the 24 month installment plan. But the contract I received from Sprint just has the sticker price and normal installment rate with no bill credit as advertised on the sale. 


The store salesperson assured me it would be honored, but I'm still worried. Can anyone here chime in? Will the contract be updated before my first billing cycle? 

Geek Squad Agent
Posts: 3,592
Registered: ‎03-20-2012

Re: Cell phone bill credit

For immediate assistance, please return/call the store to speak with the mobile manager or supervisor to see if they can give you the peace of mind you're looking for.  If you're looking for the help of a moderator then your patience is all that can be asked until one get the chance to stop by and take a closer look. 

thanks for registering with the Best Buy forums to ask!

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Was the question answered click solution and kudos the post?!
Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: Cell phone bill credit

Greetings, Matt206,


Thanks for creating a profile and joining us here on the Best Buy Forums. As stated above, the best way to get this taken care of would be to visit your local store and speak with a Mobile expert. If you are still experiencing issues, please let us know and we would be happy to assist in any way we can.



Quinton|Social Media Specialist | Best Buy® Corporate
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