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Posts: 2
Registered: ‎04-05-2019

Re: Broken Tv out of box return/exchange

Hi, I am going through the same issue right now. They delivered my tv and a few hours later when I took it out of the box the screen was cracked and spidered all over. They told me that I didn't have the second geek squad warrantee, I purchased the first one for 100 bucks , but they never mentioned a second one for 250 bucks, which is crazy if you ask me. 350 bucks plus 800 for the cost of the tv. So the geek squad manager said if you come to the store and spend 250 bucks on the second warranty we will replace the cracked screen we delivered you...Not happy...but good luck with your issue. Your gonna need it sorry to say.....As I have learned my lesson with best buy! 

Posts: 4,663
Topics: 50
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Registered: ‎11-29-2016

Re: Broken Tv out of box return/exchange

Hello, bookman35,


Welcome to our forums, and thank you for sharing your feedback with us.  Discovering a recent purchase is broken, especially something like a new TV, can be an understandably disappointing experience.  I’m sorry to hear you’ve recently discovered your new TV is damaged, but I’ll be happy to see what additional assistance I can offer.


While I can’t guarantee I’ll be able to provide a different offer than what it sounds like your local Best Buy store has offered, I would like to gather some additional information from you, to review your purchase further.  If you could use the blue “Private Message” button in my signature to send me the following pieces of information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number or “Customer Service PIN” located at the bottom of your receipt


This should be enough information for me to begin my research.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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