04-08-2019 11:43 AM
Welcome to our community! I appreciate the time you’ve taken to share you’re experiencing the same kind of issue with your TV as another member of our community. I understand that your television was investment and it’s upsetting that it’s broken. I’d be happy to review your situation further.
How did you transport your TV or was it delivered to your home? Was there any damage to your TV’s box or packaging materials? Upon reviewing your return was your local Best Buy able to determine a point of impact or a potential cause? Which store location did you visit and which member of leadership did you discuss your concerns with? Our Return & Exchange Promise shares that under policy we’d unable to take back damaged items. I look forward to your reply to learn more about your experience to see what further insight or assistance we may be able to offer on this for you.