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Hi Kayc,
Thank you for reaching out to us here on the Best Buy Forums. I hate to hear that you're having these issues with your phone, which I certainly understand would be concerning. I'd be happy to take a look into this and see what we can do to help. To get started, can you send me a private message that includes your full name, email address, and phone number?
Best Regards,
 | Caleb|Senior Social Media Specialist | Best Buy® Corporate As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support. | | |
