04-30-2021 02:16 PM
I would like to fill out a customer service survey. If that does not exist, I would like to compliment Melanie who works at the Geek Squad at the San Tan store in Gilbert, Arizona. She was very patiend, fixed my laptop without sending it to repair, and was very efficient in fixing my laptop.
Solved! Go to Solution.
05-01-2021 05:30 PM
Good afternoon, JenGrossman,
Welcome to our community forums and thank you for reaching out to us regarding your visit to our Best Buy Gilbert location. As a student, I know that any downtime with my computer is a big deal so I'm very glad to hear that Melanie was able to help you get back up and running so quickly.
We randomly send out surveys so you may not always receive one after visiting us. With that said, I would be glad to make sure the management team at this store is aware of your experience so Melanie can be recognized.
I hope we have another chance to assist you in the future! Please don't hesitate to reach out if we can ever be of any assistance!