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Posts: 2
Registered: ‎06-01-2021

Re: Bait and Switch

Similar issue with a $1000 cell phone. Bait n switch yesterday ... then the employee started laughing at me in the store loudly because of how I stood and walked.... sorry for being a disabled Vet. Laughing at me. Manager was right beside him and said nothing. Best buy in Phoenix on Happy Valley Rd.
Posts: 1,546
Topics: 76
Kudos: 254
Solutions: 70
Registered: ‎11-23-2018

Re: Bait and Switch

Hello, msdevilbiss,

 

Thank you for joining our online community and posting for support, although I hate to learn about the experience you had at our Happy Valley store. First off, I'd sincerely like to thank you for your service, and assure you that this is far from the kind of interaction we'd expect you to have in-store. I'd like the chance to follow up on this experience and assist in any way I can with your cell phone purchase as well.


To start, please send me a private message including your full name, email, and phone number. If you could please also include more details about your visit to the store (including the time of your visit and the names of any employees you interacted with that you recall), that would be helpful. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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Posts: 1,546
Topics: 76
Kudos: 254
Solutions: 70
Registered: ‎11-23-2018

Re: Bait and Switch

msdevilbiss,

 

It looks like you may have mistakenly posted your private message to me on this thread publicly. Due to the personal information you shared, it has been removed to help protect your privacy.


That said, I will be sending you a private message directly following up to what you shared in your post. You'll be able to read my message from your inbox by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!