08-18-2018 09:08 AM
I too; have a very, very low opinion of Best Buy. I was in the market for the new Sony XBR75X900F TV. SO, I went to the Best Buy in Johnson City, Tennessee.
This is after doing my research on the net. Found a supposed "open box", as they call it. I asked the guy up front if I could speak with the manager, he told me the guys name I think Montana, Dakota or....... Well, I found him, asked if he could or worl help. Sure was the reply. I gave him the info I had printed out on their website, with prices directly from the BB site!!! Manager said he would check into it and get back with me promtly, hahaha. Still waiting Montana ............
Well, that was over a week ago and still not one call, no replies, no calls, nothing nada. So, I purchased the 900F from another place. Best Buy, has not changed one bit from a year or so back. I had ordered a 77" Oled from this same location and the check company they use refused my check!!!
What got me so upset, is the fact that this was a special order TV, 6-7 weeks delivery time. My check would have cleared, way, way in time to know if it was a good check. Also, instead of the store taking care of this issue, the sale person walked up to me and handed me the phone, here you need to speak with these people!!! I was like geese, I'm purchasing a 77" Oled, TV for $7700.00 and you expect me to deal with YOUR check clearing company!!!! Now, if I ran my smal service business the way BB does business, I wonder how long I'd be in business. And I've been in operation since, uhhh 1987!!!!
I will never, never, ever step foot in another BB in my life.This is the 2nd time I've been treated this way!!! No more, as there are far, far , far to many palces out there that actually value a customer, custumers business to put up with this type of service, corporate attitude!!! Plus, I found my TV at the price mark of the "open box" they had lised on the web!!!
BAD, BAD, BAD BB!!! You guys had a chance to win a formr decent, if not good customer back and yet, somehow managed to blow it again!!! Never again, never will I step foot in your business again, NEVER!!!!! There are just to many other companies out there that do value a customer. And I had once tried to get an $8k Oled, now a $4k LED/LCD and the same crap went on, just a kind of different deal. But, still the same outcome, so it just isn't a one off on this. It has to be a systemic issue with the way BB does business, it has to be a culture, the mentality of the company to allow this type, kind of service, or treatment of the customer base and it is deplorable at best!!!!!!
BAD, ABD, ABD!!!!!! Never again!!!!!!
08-23-2018 09:00 AM
Welcome to the forums!
I appreciate you taking the time to write us about this experience at our store in Johnson City, TN. It is definitely disappointing to learn that not only were you not able to get your TV, but your experience at our store was not what you expected. This is not the feels we want for you when you visit one of our stores. We definitely expect our employees, from top to bottom, to conduct themselves as professional and knowledgeable as possible in every situation. I am here to help in any way I can.
I would like to reach out to the store’s management team to ensure this issue gets addressed, and will also document your experience at a corporate level for internal review. This will help find any coaching and training opportunities available for them and ensure this gets addressed. First, I am going to need some more details from you. Please, private message me with your full name, phone number, and e-mail address connected to your BestBuy.com account. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing from you.
11-18-2018 12:45 PM
I would suggest making purchases elsewhere, such as Amazon or some other online vendor. I always leave Best Buy feeling as though I just left a used car lot. Their staff tend to not know a lot about the products available and they more often than not lie about the product and they love to tell you they own one themselves when it is obvious that they don't. I'm not sure if they are trained to believe that no customer has any knowledge about any of the mid-range level items they carry but it definitely comes across as something trained into them. Their warranty system is more of a joke. Each associate/manger will tell you a different thing (Including for those of us dumb enough to have purchased the extra warranty on anything in store. FUN TIMES!!! Amazon's no hassle return, exchange and refund system reminds me of the days where a company would deal with the mistakes of their vendors (and vice versa) rather than expecting the customer to deal with the Manufacterer themselves.