12-21-2022 05:44 PM
The same thing happened to me. I went to best buy and asked if I qualified for the upgrade of my lines with the Tmobile promotion and if the upgrade would change my current plan because I was not adding lines or upgrading the plans. I know most of the T-mobile's promotions are adding lines...etc. They said no, it would not change the plan, and I do qualify for the upgrade lines with iPhone 11 Pro and iPhone 7 for (800/400) for trade-ins. I traded my phones, and after a couple of days, T-Mobile told me that they would not pay (800/400) for the promotion mentioned in T mobile BestBuy promotion, and it does not exist. T-mobile only pays (400/200). BB told me to ask T-mobile to deal with it or reach out to higher positions. T-mobile said BB is a third party and can not do much about it, and I should always go to T-Mobile stores. They said all you could do was return the phone back to BB, and T-mobile could return only iPhone 11 pro. If bb had told me I did not qualify for the promotion, I would not have traded my phones; I mean, why would I sell my perfect working phones and pay 1000+ dollars for iphone14s? I mean, no one has that kind of money lying around. It's such a Disappointed and No one is taking responsibility to honor it.
12-22-2022 08:38 AM
Welcome to the Best Buy Forums, we appreciate you reaching out regarding some promotional offers you participated in. I sincerely apologize for the confusion this has caused regarding the amount you should be getting, I would love to assist and see what's possible. Can you please send over a private message with your full name, phone number, email address and an order number or receipt you may have? You can click on "Private Message" next to my signature.
Alex|Social Media Specialist | Best Buy® Corporate