04-13-2021 05:48 PM
04-14-2021 08:52 AM
Hi there, Nurse1983,
First and foremost, I'd like to give you a warm welcome to our community! I am disheartened that it were under these circumstances, but appreciate you taking the time to reach out regarding your experience. During these unprecedented times, I can understand that things don't go exactly as planned and wanting to explore what may be possible.
We offer our Return & Exchange Promise in the events that an item doesn't meet your expectations. While the return period would vary depending on your My Best Buy member status and the item purchased, most items have a 15 day return window. With that said, I'd like the opportunity to learn more about what happened and assist however possible.
To get started, can you please send me a private message that includes your full name, phone number, email address, and the Customer Service PIN located near the bottom of your receipt? You can send a secure message by using the blue button down below. I hope to hear from you soon!