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Posts: 1
Registered: ‎04-13-2021

Re: Another worst customer service experience ever.

What is it that you can only get to the outsourced staff in the corporate customer service number that read from a script no matter what you tell them the issue is. When I say I’ve heard the same comments four times and I just want to talk to a manager you’re never allowed to be transferred. I spent three hours on the phone yesterday and finally got someone in the states who told me she understood my issue and was going to send me a return label even though I didn’t buy the product online. Because the manager of the store refused to take the product back. My 2 COVID back to back t had Covid than I had back surgery and had a postop infection just recently started driving. Again one customer service person was going to help me and email me the return label. She put me on hold and we got disconnected. I then made several calls back even telling them that a customer service person was emailing me a mailing label I was disregarded and given the same runaround that they only deal with online products and purchases
still getting the same run around
I am over the top mad I have bought multiple purchases from running in the store to get Internet cable to buying expensive TVs and computers I will be looking someplace else even if it cost me more but I would like this resolved I paid top dollar for the most expensive ninja fryer And right now I’m out over $280
Posts: 632
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Registered: ‎02-08-2019

Re: Another worst customer service experience ever.

Hi there, Nurse1983,

First and foremost, I'd like to give you a warm welcome to our community! I am disheartened that it were under these circumstances, but appreciate you taking the time to reach out regarding your experience. During these unprecedented times, I can understand that things don't go exactly as planned and wanting to explore what may be possible.

We offer our Return & Exchange Promise in the events that an item doesn't meet your expectations. While the return period would vary depending on your My Best Buy member status and the item purchased, most items have a 15 day return window. With that said, I'd like the opportunity to learn more about what happened and assist however possible.

To get started, can you please send me a private message that includes your full name, phone number, email address, and the Customer Service PIN located near the bottom of your receipt? You can send a secure message by using the blue button down below. I hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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