07-21-2022 01:36 PM
I just wanted to leave a review and compliment one of your GSM's in store #01085 located at The Pinnacle Tennesse Best Buy. Her name Is Christina and she has gone ABOVE AND BEYOND to help myself and a cx with an issue that our CX was having. The issue was a Samsung Tablet that the cx didn't even buy through us but Samsung sent them to us for a repair that we could not do but Agent Christina helped the cx take and send photos and give us all the information that Samsung needed to be able to complete the cx replacement . You have a good one in her and I just wanted to take some time to recognize her for going above and beyond her call of duty and for living up and exceeding the Best Buy and Geek Squad standard.
07-21-2022 02:38 PM
Good Afternoon, hseldomridge.
Welcome to the Best Buy Community Forums. We love to hear stories about the wonderful experiences that our team members are able to provide for our customers. Having worked previously as a Geek Squad Agent in the store, I know how tough it can be to fully address all of a customers concerns, especially with Samsung repairs being a new addition to many stores. Agent Christina really went above and beyond to find the best possible solution for this customer. Thank you for taking the time to shout out Agent Christina!