11-22-2020 10:36 PM
Today I went to Best Buy at Montebello California wanting to buy a Hard Drive. First we waited in line outiside to get inside than I was told a sale rep to put me in line in their system cause my hard drive was not on the shelf and Window worker will help text when is my turn. I waited 30 minutes pass and finally received a text saying I am next go to Window. When I went to Window look like all the rep was busy and there was another 2 lines. So I get in line waited again became first and other line is also an asian lady is first. We both are asian and finally more people received their text came after waited behind us. Window worker has 3 peoples working and middle person is a lady and other 2 was guys beside her. Both 2 guys were busy helping customers but once the sale rep lady was done she totally ignore us eventhough we were first next in line. So she went and tell one of the guy sale rep to help the customer behind me or was not in line. That was first time than second time another guy came behind me and this lady was done refused to ask me anything and ignore told the guy behind me go she will help him first. At this point I knew she was racist refused to help or why she skipping the lines they have in front of us. I have to wait another 30 mins until one of the other guy was done from what he was doing to help me. This lady is seem to have something against us and doing it on purpose i was already boiling up. There is no complaint email for Best Buy so I have to complaint here. Horrible Experience at Best Buy Montebello California Window lady worker today.
11-23-2020 09:04 PM
Sounds like it was a chaotic system, and they probably got mixed up, especially since your turn came and went and then you went into the line again. Someone might have marked you as being helped or something. A similar thing happened to me few months back. I drove to BB when they had curbside pick up only, and parked to wait for the rep to come help me. Another car pulled in after me and parked, and a guy came out and went straight to them. When he was walking back I called him and said something like "sorry but I was here before them...", and he apologized and said he thought someone was already helping me, he quickly called another person to help me out and it was fine after that. I guess I didn't think it was race related because we happened to be the same race, or I just don't assume everyone around me is racist.
11-24-2020 04:54 AM
11-25-2020 11:34 AM
Thank you for taking the time to visit us and letting us know about your visit to our Best Buy Montebello location. We expect all of our store employees to act professionally so it's very concerning to hear about your visit. I'd like to look further into this to make sure this information gets to the right place.
What time did you visit this store? Do you remember the name of the associate that was in the front of this line? Did they say anything to you during your visit? Any additional details about this visit would be very helpful.
I'd also like to make sure this gets documented here at our Corporate Campus and will need some more details to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking the blue button at the bottom of this post across from my name. I look forward to your response.