04-02-2021 11:37 PM
04-03-2021 11:44 AM
Good morning, Elwilliams,
While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to join our Community and sharing your experience with us. Regardless of the reason for your visit, we hope any customer of ours who chooses to shop at one of our brick and mortar locations will have a positive experience throughout their visit, so it’s disappointing to hear your experience at our Bourbonnais, IL store ended on such a sour note.
Any feedback we receive from our customers is taken very seriously here at Best Buy, so I appreciate you taking the time to call our attention to this matter. I’d like to make sure we’re fully documenting your feedback here at our Corporate Headquarters, but for me to do so, I’m hoping you could send me a private message with a few pieces of additional information. If you could use the blue “Private Message” button in my signature to send me:
This, along with the information you’ve provided in your post on our forums, should be enough information for me to properly document your feedback. As mentioned, be sure to use the blue “Private Message” button in my signature to keep your private information out of the public view of our Support Forums, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,