03-30-2021 10:11 AM
Hello, Janellecoates, and welcome to our online community!
Thank you for posting on our forum for support with a recent interaction you had in your local Best Buy. We take experiences like this very seriously, and I'd like the chance to gather details and follow up on what happened. I see you also private messaged one of our specialists about this, and I'll be following up on their behalf shortly. Please keep an eye on your inbox for my reply.
All the best,