Best Buy Store Purchase

[Walabok35]

I'm a scientist at Caltech and just went to buy a few electronic items at the Best Buy store of Sierra Madre, close to Pasadena. I spent close to 200 $ at your store.
However, when I arrived, I was asked to drop my bag at the entrance. I do not mind, but I do mind being the only one to be asked to do so. Other customers had theirs bags and purses with them. Other than my being Black, I see *no reason* why I should be singled out just because I fit a given racial profile.

Truly disappointed, and hope there will be some consistency in your policy.

Best regards.

[Jenni-BBY Retired: Social Media Specialist]

Hi there, Walabok35!

Than you for joining our community here on the Best Buy Forums. It is important to us that each and every one of our customers feels valued and supported while shopping with us. I am sorry to hear that this is not how your recent visit left you feeling. Did you have the opportunity to share this experience and your feedback with a member of store leadership? 

Best,

[Walabok35]

I did complain to the gentleman that helped me in the store and to the security at the entrant, but to no avail.
*Very* disappointed...

[Jenni-BBY Retired: Social Media Specialist]

I am happy to learn more about this situation, along with documenting your feedback here at the Corporate Office. To start, please send a private message with your full name, phone number, and email address, along with any additional details that you may wish for me to notate. You should be able to do this by clicking the blue button near my signature. 

Best,