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New Member
Posts: 1
Registered: ‎07-20-2019

Racial Profiling Lubbock TX

My teenager son was followed into the bathroom by 3 male employees. They watched him use the restroom. They didnt realize I was his mother and waiting for him. Could hear them talk about him and that he didn't have any merchandise with him.

6 employees followed us out, no security alert when we left. As we were in the car talking about what happened, one employee came outside to watch us again. Wrote down my car plates. We decided to wait to if police were going to show up but they never did.

He did not take anything, but it was clear he was being profiled on his race.
Posts: 3,965
Topics: 35
Kudos: 360
Solutions: 236
Registered: ‎11-29-2016

Re: Racial Profiling Lubbock TX

Good morning, Kchasco,


Welcome to our forums, and thank you for sharing your experience with us.  Regardless of where or how our customers chose to shop with us, we hope they’ll not only have a positive experience, but be treated with respect throughout their shopping experience.  From what you’ve described, yours and your son’s visit to our Lubbock, TX location was far from the experience we hope to provide our customers.


Any feedback we receive from our customers is taken very seriously, and I’d like to make sure your feedback is visible to the appropriate parties.  To do so, I’ll need to gather a few pieces of additional information from you, which I’ll be doing via private message.  To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.


Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-07-2019

Re: Racial Profiling Lubbock TX

3 employees in the restroom and im willing to bet not 1 of them cleaned up in there. I mean at least mop the floors once in a while. 






#Staylubed #cleanyourbathrooms