09-05-2020 06:14 PM
09-06-2020 07:08 AM
09-06-2020 07:18 PM
Also sounds like a simple Windows reinstall would have fixed it. While GeekSquad is supposed to install a fresh version of Windows (or restore to factory condition), I heard of them missing it sometimes, or accidentally setting up laptops with demo modes, but all those issues are usually easy to resolve by installing a clean version of Windows.
09-10-2020 02:54 PM
Thank you for reaching out to share your experience. While we’re always excited to hear from our customers, the circumstances you’ve described are not what we would have hoped for. Open-box merchandise is a great way to save money on the electronics you may need. Many customers, including myself, prefer to consider those options. We appreciate you taking the time to make us aware of what took place, and we sincerely wish things had worked out with the laptop.
Based on what you’ve explained, it seems a refund has been processed for this purchase. Depending on the form of payment used, there is a period of time before the funds would be accessible. Our team would be happy to review the return transaction, if that would provide some reassurance for you.
Please know, we expect our Blue Shirts to treat all customers in a polite and professional manner. We’d love the opportunity to learn more about the interaction you had with the manager at your local Best Buy store. When convenient, if you would not mind connecting with us through Private Message, that would be appreciated. We can ensure this is formally documented, and handled appropriately.