04-09-2021 06:25 PM
My father came to purchase a battery for a camera we have a warranty for at the Burbank location. He went to the camera dept to get assistance from. A gentleman name Giddy (not sure of the spelling) told my father that he should learn to use the camera and not waste anyone's time. My father requested to speak to. If this person is a Store Manager I am beyond disappointed and feel terrible for my father. During covid, he was at home for months and now that he can go back out to stores he has to deal with rude and welcoming employees. Has Best Buy forgotten that customers are important? Best Buy use to strive to provide customers with stellar service, and I hate hearing that this is no longer what is being offered. I would rather CANCEL my BestBuy Credit card and go back to shopping at Target.
I hope the person who reads this at least has a conversation with this manager to discuss ways of handling situations like this differently. Words can do so much good in this world.
Thanks! Adrien + Margie
04-09-2021 06:47 PM
Hi there, adriendominguez,
Thank you for taking the time to connect with our team here on the Forums, and for sharing your experience with us here. Our goal is to provide world-class customer service, and I'm disheartened to hear that we may have missed the mark this time around during yours and your father's visit. I'd like the opportunity to learn more about what happened, and document your feedback within our internal Corporate System.
To get started, can you please send me a private message that includes your full name, phone number, and email address? Can you please also share which location this occurred, the date and time of these events, and any additional details you recall when this had happened? You can send a secure message by using the blue button down below.
I hope to hear from you soon!