02-05-2019 04:44 PM
On December 26, 2018 I went to my local Best Buy store to purchase a new Macbook Pro. They did not have the particular one I wanted, which is understandable because Christmas had just passed. They ordered it for me and said it would ship to me in a few days. Now here we are over a month later and I am out both a computer and two thousand dollars. I call Best Buy corporate every single week and I've returned to the store twice. I've been nice, I've been rude, regardless my concerns have fallen on deaf ears. Every representative I talk to does not care and tells me they will follow up with my order and give me a call in two days. These are lies, I have never recieved a call or even an email about when my money will be returned or why this is even an issue in the first place. What I need is an actual person to look into this issue, see what the problem is, and make steps to resolve it. I think a month is more than enough time to do so. Browsing through these forums leads me to believe that taking money and not returning it is a common occurrence for Best Buy. The way everything has been handled is truly pathetic. Creating this post is my last attempt to get my two thousand dollars back. This company has stolen from me and seems to be doing very little to fix it. If I do receive my money, rest assured I will be purchasing my Macbook elsewhere. It's crazy to me that such a large company has such terrible customer service and does not care enough to do anything about it.
02-05-2019 05:36 PM
Welcome to the forums. Thanks for the post, though it certainly doesn’t describe an ideal situation. I’m sorry to hear your money is tied up like that. I’ll be happy to look into this.
In order to see what might be going on, I’ll need a bit more information. Would you be able to provide the following in a private message?
• Phone Number
• Order Number