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Posts: 1
Registered: ‎12-07-2019


My brother in law purchased and 82" LG TV. Got it home plugged it in. Had lines running horizontally and vertically went to store to exchange it. They didnt even take it out of the box. The GM said he was a liar and we damaged it. They loaded it in the car no damage to box or styrofoam.. the GM said he has been the 16 years and didnt care of we called corpatare. Soon as we are leaving a white male with a tv with same issue come in and they exchanged it. We have called corporate they said to return it to a different store. So we loaded it up and drove an hour to get there and they said no that the one we bought it from has to be returned there. This whole ordeal has been extremely frustrating. Already recorded the incident and will be sending it to local news so nobody buys another TV from best buy. I hope corporate looks into this not even that he is out $2400 on a TV but the GM needs to be fired. At this rate best buy will be in same boat as circuit city.... my advise if u do buy from best buy. Buy online cause that's the only way that you are able to return something the is defective. Officially never shopping at best buy again.
Posts: 7,177
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Registered: ‎12-23-2016


[ Edited ]

Hello, TyeT87,


Thanks very much for joining the Best Buy Community forums, and for bringing this to our attention.


While, under our Return & Exchange Promise,damaged items are not returnable, we never want a customer to feel that they are being singled out or treated differently because of who they are.


I'd like to speak with your brother about this, if possible. Can he register an account here with us and send in a private message by using the link in my signature? I'll need his name, email address, phone number, and the customer service PIN from his receipt to begin reviewing this.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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