12-07-2019 02:44 PM
12-17-2019 12:55 PM - edited 12-30-2019 03:27 PM
Thanks very much for joining the Best Buy Community forums, and for bringing this to our attention.
While, under our Return & Exchange Promise,damaged items are not returnable, we never want a customer to feel that they are being singled out or treated differently because of who they are.
I'd like to speak with your brother about this, if possible. Can he register an account here with us and send in a private message by using the link in my signature? I'll need his name, email address, phone number, and the customer service PIN from his receipt to begin reviewing this.