10-20-2019 11:03 PM
Purchased a computer that was described as having 16 gb of RAM, but windows is saying it only has 8 GB.
Its been a few weeks since I purchased it. What should I do?
10-21-2019 06:20 AM
10-22-2019 04:09 PM
Thanks for joining us at the Best Buy Community forums. We always want our website to be accurate. I'm sure that finding that your computer had less RAM than expected was a dissapointment.
Have you reached out to iBUYPOWER as suggested by nckhammond? They may be able to either let you know the listing was wrong, or send you replacement RAM if this was an error.
Alternatively, you could set up a reservation to visit your local Geek Squad here. You can have the computer checked out in one of our stores. It's possible that one of your RAM sticks is just loose, and we may be get it installed properly.
If you decide to bring it in, please let me know. I can reach out to the store to give them a heads up a bout your situation. Just send in a private message by using the link in my signature with your name, email address, phone number, and the store location, and time of the reservation.