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New Member
Posts: 2
Registered: ‎09-11-2022

Purchased amazon gift card from store location and code was invalid

Purchased a loadable Amazon gift card in the amount of $500 which was the limit from my local Best Buy store location. Upon trying to redeem the code on Amazon I get an error saying the code is invalid. I spoke to Amazon customer service and they told me that they cannot do anything on their end since the card was bought from a third party and not Amazon. I also spoke to 5 people from 5 different departments of Best Buy customer service and got the answer of returning to the store location I purchased it from for a refund. However, when I return to the Best Buy location I purchased it from the manager is extremely abrasive and tells me that he “wishes he could help me but all gift card sales are final”. I am going in circles trying to get this resolved and still no answer. Can someone help. Thank you
Posts: 162
Topics: 6
Kudos: 38
Solutions: 18
Registered: ‎11-08-2021

Re: Purchased amazon gift card from store location and code was invalid

Hello, Marcusmaximusii.

Thank you for reaching out to us here on our forums.  I understand how having a gift card that can't be used would be frustrating and I would be more than happy to look into this to see what options may be available.  To start, would you mind sending me a private message with your full name, email address, and phone number?  You should be able to do so by clicking the blue button next to my signature. 

Thanks, 

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-11-2022

Re: Purchased amazon gift card from store location and code was invalid

@AllisonS-BBY apologies on the late reply as I just saw this. I sent a private message

Posts: 81
Topics: 0
Kudos: 21
Solutions: 7
Registered: ‎10-19-2020

Re: Purchased amazon gift card from store location and code was invalid

I have gone ahead and responded to your private message,

 

Vanessa T|Social Media Specialist | Best Buy® Corporate
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