Best Buy Store Purchase

[Marcusmaximusii]

Purchased a loadable Amazon gift card in the amount of $500 which was the limit from my local Best Buy store location. Upon trying to redeem the code on Amazon I get an error saying the code is invalid. I spoke to Amazon customer service and they told me that they cannot do anything on their end since the card was bought from a third party and not Amazon. I also spoke to 5 people from 5 different departments of Best Buy customer service and got the answer of returning to the store location I purchased it from for a refund. However, when I return to the Best Buy location I purchased it from the manager is extremely abrasive and tells me that he “wishes he could help me but all gift card sales are final”. I am going in circles trying to get this resolved and still no answer. Can someone help. Thank you

[AllisonS-BBY Social Media Specialist]

Hello, Marcusmaximusii.

Thank you for reaching out to us here on our forums.  I understand how having a gift card that can't be used would be frustrating and I would be more than happy to look into this to see what options may be available.  To start, would you mind sending me a private message with your full name, email address, and phone number?  You should be able to do so by clicking the blue button next to my signature. 

Thanks, 

[Marcusmaximusii]

@AllisonS-BBY apologies on the late reply as I just saw this. I sent a private message

[VanessaT-BBY Social Media Specialist]

I have gone ahead and responded to your private message,