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Posts: 1
Registered: ‎05-05-2021

Purchased a new computer

On 5/1/2021 I bought an HP Envoy TEO1-1154.  I specifically told the salesperson that I wanted one with a CD Drive.  I was told that this computer has a CD Drive.  After I got it home and set up, I found that there was no CD Drive.  I feel that I was lied to just so that a sale could be made.

Posts: 3,121
Topics: 37
Kudos: 100
Solutions: 160
Registered: ‎10-19-2017

Re: Purchased a new computer

Hello, eagleseeker146,


Welcome to the Best Buy Forums!!


I appreciate you taking the time to join and write us regarding your purchase. I understand where you’re coming from, as it’s never pleasant to find out your purchase is not what you were expecting. We expect all of our employees to be knowledgeable and professional in all situations. I’m happy to look into this further for you. 


Please, private message me with your Customer Service PIN off your receipt, full name, phone number, and e-mail address connected to your account. To send it, click on the blue “Private Message” button next to my signature. Let me know if you have any other questions.



Deysha|Social Media Specialist | Best Buy® Corporate
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