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Posts: 1
Registered: ‎01-24-2023

Purchased Open Box TV Doesn't Turn On after unwrapping at home

I purchased an open box 65" LG C1 TV and when I got home and plugged it in, two green lines appeared on the tv. What can I do to fix this?
Posts: 141
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Registered: ‎11-03-2020

Re: Purchased Open Box TV Doesn't Turn On after unwrapping at home

Hello, tchad18,

 

Welcome to the Best Buy Forums page! We appreciate you reaching out regarding a TV you recently purchased. This isn't the experience we want our customers to have when it comes to open-box items. I would love to assist and see what's possible. Can you please send over a private message with your full name, phone number, email address and order/receipt? You can click on "Private Message" next to my signature. 

 

Thank you,

 

Alex|Social Media Specialist | Best Buy® Corporate
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