01-24-2023 11:37 AM
Welcome to the Best Buy Forums page! We appreciate you reaching out regarding a TV you recently purchased. This isn't the experience we want our customers to have when it comes to open-box items. I would love to assist and see what's possible. Can you please send over a private message with your full name, phone number, email address and order/receipt? You can click on "Private Message" next to my signature.