Purchased Open Box TV Doesn't Turn On after unwrapping at home

tchad18 · ‎01-24-2023

I purchased an open box 65" LG C1 TV and when I got home and plugged it in, two green lines appeared on the tv. What can I do to fix this?

Alex-BBY · ‎11-03-2020

Hello, tchad18,

Welcome to the Best Buy Forums page! We appreciate you reaching out regarding a TV you recently purchased. This isn't the experience we want our customers to have when it comes to open-box items. I would love to assist and see what's possible. Can you please send over a private message with your full name, phone number, email address and order/receipt? You can click on "Private Message" next to my signature.

Thank you,

Alex|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support

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Purchased Open Box TV Doesn't Turn On after unwrapping at home

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