Best Buy Store Purchase

[Farhann]

I went to go buy a vr that u saved up for, cashier lady was really nice to be as I wasn’t sure how the quest 2 was and it was my first big purchase with my own money. I asked her if I could try the vr and if I didn’t like it if I could return it, she said “you can try the vr but you must return it within 30days and if you want you can get the extended warranty”. She kept on making me buy the warranty but it was 150$ and I didn’t have that money. I realized that the quest isn’t for me so I came back to return it u see 30 days and they are very rude, mik the assistant store manager was very rude towards me saying no one would ever say that to me and basically calling me a lier! They didn’t want to refund me at all and told me that it’s final sale once open. I was never once told it was final sale, not on the receipt, not on the box, only online in fine print. Never buy from this Best Buy they are a bunch of scammers who are very rude and just want the sale, don’t believe anything they say. The lady’s name was YIMM from best buy on Cambie in Vancouver Canada. The assistant store manger who was very rude was Mik. Please spread this post as I really just want a refund from what I was told. Thank you for reading my story.

[nckhammond]

This forum only supports bestbuy USA. You would want to call bestbuy Canada and ask for assistance.

[Andy-BBY Social Media Specialist]

Hey, Farhann,

Welcome to the Best Buy Forums.

Thanks for reaching out about recent store experience. We never wish for any issues when shopping with Best Buy and can understand your disappointment. 

As nckhammond has mentioned, our team primarily works with our U.S. stores and customers. We recommend reaching out to our Best Buy Canada team using the options on the Contact Us page on our BestBuy.ca site, as they will be best able to assist you with your concerns.

All the best,