02-05-2019 11:14 PM
02-06-2019 12:03 PM
Welcome back to the Best Buy forum! I’m happy you took the time to reach out to us regarding your recent situation. I know I would be equally concerned if I was seeing an unexpected purchase in my history. I’d be happy to look into this for you.
So I can do that, can you please provide some additional details? I’ll need confirmation of your full name, phone number, email address, and either the order number (for online purchase) or customer service PIN (for store purchase) from the transaction you’re seeing in your history. To keep your information secure, please send that in a private message by selecting the blue “private message” option in my signature.
|Kayla|Social Media Specialist | Best Buy® Corporate|
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