02-05-2019 11:14 PM
02-06-2019 12:03 PM
Welcome back to the Best Buy forum! I’m happy you took the time to reach out to us regarding your recent situation. I know I would be equally concerned if I was seeing an unexpected purchase in my history. I’d be happy to look into this for you.
So I can do that, can you please provide some additional details? I’ll need confirmation of your full name, phone number, email address, and either the order number (for online purchase) or customer service PIN (for store purchase) from the transaction you’re seeing in your history. To keep your information secure, please send that in a private message by selecting the blue “private message” option in my signature.
03-01-2019 09:46 AM
03-01-2019 01:40 PM
Thanks for the post! It sounds like there's a bit of confusion around your purchase as well so I'll be happy to look into this and see if I can get you an answer! Would you be able to send us a private message so that I can access your account? Please include the following:
03-05-2019 04:46 AM
Hi, I also just went through my history and noticed some charges of in store donation. I have never donated inside BestBuy. Can someone please tell me what’s going on?
03-05-2019 03:12 PM
Thanks for the post! I can imagine seeing a transaction you're unsure of can be a bit worrisome. I'll be happy to see if we can get this clarified.
If you didn't make a donation, this may be related to a trade-in. Have you traded in a product with us recently?
03-17-2019 10:25 PM
03-18-2019 09:59 AM
Thanks for also reaching out about this recent charge to your account. I'd be happy to look further into this if you could please send me a Private Message including your full name, email, phone number, and customer service PIN located at the bottom of your in-store receipt.
Happy to help,