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New Member
Posts: 2
Registered: ‎05-24-2020
Accepted Solution

Proof of purchase documentation needed

Hello,

 

I had purchased an iPad 2 in Jan 2014 from Best Buy store in Paramus, New Jersey. I have a copy of the receipt for this purchase.

 

The iPad 2 needs to be reactivated. Apple Customer Service requires proof of purchase documentation that also shows the IMEI number and serial number on it as well.

 

Can you please help?

 

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Best Buy Employee
Posts: 1,826
Registered: ‎01-09-2015

Re: Proof of purchase documentation needed

The receipt from 2014 should have the serial number, I belive on the 2nd line of the iPad line item in question.  Depending on how it was initially activated, it is possible that the IMEI was not captured.  If it was not captured during an in-store activation and is not on the receipt, Best Buy would not have that data.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Highlighted
New Member
Posts: 2
Registered: ‎05-24-2020

Re: Proof of purchase documentation needed

Correction: This was a wifi iPad so no IMEI number. It has just a serial number on the back.

 

This serail number is not on the receipt. Apple is asking for some documentation that can tie the serial number to the purchase. Can you please assist?

Highlighted
Best Buy Employee
Posts: 1,826
Registered: ‎01-09-2015

Re: Proof of purchase documentation needed

If the receipt does not contain a serial number, there would be no record of it on our end either.  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***