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Posts: 6
Registered: ‎02-11-2019
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Promotional struggles in-store purchase $250 or more get a $25 gift card

Hi,

I recently made an in-store purchase and ran into a rather large struggle.  I Spent $289.42 before tax and instead of giving me a $25 gift card I got a $4.38 gift card.  I used a 10% single item birthday coupon with this purchase because the $25 gift card promotion made NO mention of "cannot be combined with other offers".  Instead of the system telling me this ahead of time, I spent several minutes with customer service trying to figure out what happened.  We all agreed that since it was a one-time use code it would devalue everything if we were to attempt a return and rebuy as the code would likely not work a second time.

 

I would appreciate someone giving me some advice on how I can correct this or if anything can be done at this point.  Even another code to use in store would be great or provide me with a $20.62 gift card to balance the one I already received.  I'd even be willing to take it in reward zone points.  I can provide the reciept code to analyze the situation.

 

I really wish the POS system would just pop-up with an error that offers cannot be comined or something so that I can figure out the best value possible.  I could have spent more money too if I had known I'd be losing out on an additional $20.

 

Have a great day!

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Posts: 365
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Registered: ‎07-23-2018

Re: Promotional struggles in-store purchase $250 or more get a $25 gift card

Hi, kruton6,

 

I consider myself a bit of an extreme couponing shopper myself, so I totally understand the confusion that can be caused when using multiple promo offers.

 

I would love to take a closer look at these promotions and see how we may be able to assist. Would you be able to send us a Private Message with more information? Please be sure to include your Customer Service Pin (found on your receipt) as well as the full name, email address, and phone number linked to your My Best Buy Account.

Austin|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎02-11-2019

Re: Promotional struggles in-store purchase $250 or more get a $25 gift card

I have reached the limit of PM's I'm allowed to send...  Maybe you can PM me and I can reply to it?

New Member
Posts: 6
Registered: ‎02-11-2019

Re: Promotional struggles in-store purchase $250 or more get a $25 gift card

I got it working.  Must have been a cache issue.