07-23-2022 10:14 PM
07-24-2022 10:05 AM
Welcome to the Best Buy Forums!
I appreciate you taking the time to write us regarding your purchase! Typically, promotional offers are applied by the carrier and should be reflected on your statement depending on the offer. Getting a new phone is meant to be simple, and this does not seem to have been your case.
I am happy to look into this for you, but in order to better assist, I am going to need some more details. Please, private message me with the purchase information, your full name, phone number, and e-mail address. To send it, click on the blue button bellow my signature. I look forward to hearing from you.