Best Buy Store Purchase

[Mildred7]

I am appalled by the disdainful treatment I received from the Best Buy at East Brunswick NJ.
I have been caretaking at my mother-in-law and at home for my spouse & needed to have a smartphone and internet capabilities.I made the mistake of telling the sales associate this is my first time buying a computer and need help. Five different associates, four hours and $4,500 later this is part of what happened.
1. Was told Verizon Wireless had a special promotion: Buy one IPhone 12 pro max get one free with no connection fee,$60/line, unlimited call and data, and I could keep my T-mobile phone number. All I had to do was pay for both phones in advance in full and I would be rebated $1,100 later.
Result: Two IPhone 12 pro max $2200, $80 in connection fees, $100/line and two new phone numbers, one of which was already registered to someone else’s name! No T-mobile number.
2. IPad Pro 12.9 inch (4th generation) not in stock. Will call when ready to pick up in store with magic keyboard, router and various other accessories.
Result: My neighbor found the IPad package outside my door while I was caretaking at my mother-in-law. No router, no magic keyboard!
What can I do after this egregious behavior? I’m still getting dozens of junk calls and messages for the wrong phone number and attacked by malware. Is there any restitution? Can I retrieve my own phone number back?!
Help ! ! !

[Deysha-BBY Social Media Specialist]

Hello, Mildred7,

Welcome to the forums!

I appreciate you taking the time to reach out to us regarding your experience at our East Brunswick, NJ location, and for choosing us for your phone needs. I’m more than happy to help where I can.

First, I am going to need some more details from you. By clicking on the blue “Private Message” button in my signature, please send me the order number or Customer Service PIN from the purchase in question, full name, phone number, and e-mail address connected to your BestBuy.com account. I look forward to hearing from you. 

Have a good one!

[Mildred7]

{removed per forum guidelines}

[Mildred7]

Did I just post my private information to a public site? Please delete from forum that information!

[Deysha-BBY Social Media Specialist]

Thank you for responding, MIldred7! We have edited your post due to our Forum Guidelines. For your privacy, when sending personal information, please send it via private message as requested. I will be sending you a private message shortly with more details. You will be able to see it at the top right corner of your screen, in the little orange envelope icon. I appreciate your time and patience.

Kind regards,

[Mildred7]

What private message? Top right corner, no little orange envelope icon. I’m sorry but I don’t see it.

[Deysha-BBY Social Media Specialist]

Thank you for posting again, MIldred7! You have already responded to the private message I was referring to. I look forward to working with you.

Kind regards,